RightFax Issue with Microsoft Update KB961501

Issue with Microsoft Update KB961501

Dear DSGI Customer,

A Windows security patch released by Microsoft earlier this week may cause a problem when printing to a RightFax printer (HPFAX). The new Microsoft update changed the way jobs from various applications and process are allowed to interact with the Windows Print Spooler. Because of this, certain fax jobs submitted using the RightFax printer (HPFAX) will NOT fax correctly and will generate a warning error in the event log (See Below).

At this point, if you are experiencing this problem with RightFax, Open Text recommends rolling back (uninstall / remove) Security Update KB961501. This can be accomplished from the Add / Remove Programs under the Windows Control Panel.

For information on the MS Security Update, please go to http://support.microsoft.com/kb/961501.

The error you will see in the Application Log through Event Viewer is as follows:

Event Type: Warning
Event Source: RightFax Queue Handler
Event Category: None
Event ID: 3316
Date: 10/06/2009
Time: 3:48:06 PM
User: N/A
Computer: RIGHTFAXSERVER
Description:
PHT:Job separator invalid, job discarded. Attempting to automatically correct separator setting for queue.

We apologize for any inconvenience this may have caused. Please visit our knowledgebase for more information: http://helpdesk.dsgi.net/Kb_ArticleView.asp?ArticleNbr=478

Comments

[Dave Smith]

Thanks so much for posting this, it got our server going again!

[Jack Lyons]

is there a link from OpenText regarding this issue.

[dsgi]

There is now a Beta Patch from Open Text available for this issue. Please contact DSGI Support for more information. helpdesk@dsgi.net