FROM: Dynamic Solutions Group President Brent Lothrop
TO: Our valued DSGI customers
RE: An important message about Open Text changes that will impact your RightFax, Alchemy & Workflow systems and support
Acquisitions generally bring change, and as Open Text continues to integrate RightFax products and support plans into their offerings, we will no doubt have more news to share.
At this time, it is important for you to understand that the majority of the following changes will take effect on July 1, 2009, so please review, as that date is quickly approaching. We are happy to answer any questions you may have.
1) Open Text Discontinuing "Maintenance Only" Support Plans on July 1, 2009 - Years ago, Captaris began providing us with an option to sell a "Software Version Maintenance Only" program, which traditionally has been bundled with Dynamic Solutions Group (DSGI) Silver / Gold / 24x7 Technical Support offerings. This has become a popular offering that many of you currently utilize. However, this option is being discontinued by Open Text. In lieu of the Maintenance Only plans, Open Text has invited a very short list of elite RightFax partners to participate in a new "Authorized Support Provider" program. DSGI has been selected to participate in this program.
2) Open Text "Premium" Support Plans Transition to "Standard" Support Plans on July 1, 2009 - Open Text Standard Support Plan (Standard Business Hours) will be increasing from 18% to 20% of your system MSLP. The DSGI Silver/Gold/24x7 support plan minimums are also going up to reflect this increase. The minimum for most server configurations will also increase slightly. The Open Text Standard Support Plan offering will be limited to Monday - Friday hours, 8:30 AM - 8:00 PM EST. Coverage under this plan will no longer include Saturday hours.
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