DSGI: The Fax Server Experts

Service Release 2 Now Available for Open Text Process Center

Open Text is pleased to announce the availability of Service Release 2 for Open Text Process Center 6.5, formerly Workflow and the availability of Open Text Document Management, Alchemy Edition version 8.3 Service Pack 1.

Service Release 2 for Process Center, formerly Workflow, is cumulative and contains new fixes plus all the fixes from previous HotFixes. Service Release 2 contains updates for several customer reported issues including:

• Improved the deploying feature of models with Web Tasks.
• Improved the performance of Task List view in Web Access.
• Fix for defect where MSMQ Triggers were not working.
• Fix for defect that was unable to trigger event task the second time when a new Time based event is set on the first execution of the event task.
• Fix for Task List view which takes a longer time to load with KPI columns and more process.
• Fix for defect where the event service does not release memory after catching the file drop trigger.
• Fix for the error ‘unable to create new task list view’ when model id is above 64K.
• Fix for Task Properties window where the Completion date display was the same as the Start date.

Please read the Read Me file for additional notes and update information.
Open Text Process Center 6.5 Service Release 2 Readme
Open Text Process Center 6.5 Service Release 2

      The Document Management, Alchemy Edition version 8.3 Service Pack 1 release contains twenty-one updates including:

• Support for all English based (Non-US English) operating systems in The Open Text MFP Module, Alchemy Edition
• Support for PDF File audit logging
• Support for Open Text Web Engine Platform, Alchemy Edition on FIPS compliant environments
• Ability to add contents to Profile fields in Alchemy MFP by dragging and dropping from an image file into the profile fields
• Ability to view an AutoCAD drawing embedded with raster? image file (TIFF, JPEG, and GIF) using Alchemy Administrator
• File Connector support for the Century Rule for the date stamp in the custom profile field

The "Read Me" file contains information on documentation, upgrade information, various fixes, and prerequisite installation information.
Click here to download Alchemy Edition 8.3 Service Pack 1

RightFax and VMware

Have you considered placing your RightFax environment in a VMware environment? Is your company moving toward VMware for all of you mission critical applications? Is VMware quickly becoming the disaster recovery method of choice for your organization? Increasingly companies are looking to consolidate their server environments into VMware, and RightFax servers are no exception. The RightFax application is fully supported in VMware environment however the challenge is how to accommodate your existing Brooktrout boards in a VMware environment?

There are a couple of options to explore in order to move RightFax to VMware.
First, you will need to off-load the Brooktrout boards from the RightFax Server to a Remote Board Server (RBS). A RBS is simply a Windows 2003 server platform that the Brooktrout board is installed in and talks to the application server via the network. The caveat to this approach is that first you must be licensed as a RightFax Enterprise Server.  Your server must be able to accommodate the full length, full height, Brooktrout fax board. Server manufactures have changed the PCI slots in servers so often that the Brooktrout board that you may have purchased even a year ago may not be able to fit in a new server platform because it only has PCI-Express slots rendering your existing board useless.

The second option, SR-140, offers not only a viable alternative to go entirely virtual, but also future-proofs your hardware investment in Brooktrout. Brooktrout SR-140 is a software solution that emulates the functionality of a traditional Brooktrout board while providing Fax over IP (FoIP) capabilities for integrating fax servers with VoIP networks.

Below are some of the benefits of SR-140:

• Processing fax without boards reduces complexity and simplifies deployment, logistics and upgrades, which are accomplished with software downloads; the need to stock spare boards is eliminated
• Basing FoIP on the field-proven T.30 protocol ensures a high level of reliability and enables new T.38-based fax devices to communicate with legacy T.30-based fax devices
• Allows easy scalability for FoIP up to 120 ports per RightFax server with exceptionally low CPU utilization that saves resources.
• Enabling FoIP on a VoIP network can reduce toll charges and administrative and maintenance costs. To date, SR-140 has been thoroughly testing in Cisco and Avaya VoIP environments with more PBX alternatives coming on-line later in the year.

So what options do you have if you are not running Cisco or Avaya and you still want to move to VMware with SR-140? The simple answer is instead of terminating your analog or digital lines at the Brooktrout board as you have traditionally done, the lines would be terminated at a gateway platform such as a Cisco router. The gateway would translate the (TDM) to T.38 which is the inherent faxing protocol for FoIP.

Whether VMware is already your company’s standard or it is coming down the pipe, there are some options to explore.

For further information, please contact DSGI at 952-224-3340 or sales@dsgi.net for a FREE consultation.

Open Text RightFax Upgrades

The RightFax upgrades should be available for existing customers in February. We will be posting the procedures on how to request your upgrade in the coming weeks.